Terms & Policies

Terms & policies

Website use, quotation and order terms, warranty and returns, software licensing and indemnity, privacy, limitation of liability, and governing law — applying to all customers, integrators, resellers and partners.

Website use

Using this site

• Informational purposes — All content on this site is intended for informational purposes and may change without notice.
• Not a binding commitment — No information here constitutes a binding quote, warranty statement or commercial commitment.
• No copying or scraping — Copying, scraping, auto-downloading or republishing content without permission is strictly prohibited.
• Trademarks and images — Trademarks, brand elements and product images remain the property of NetBytes or their respective owners.

Quotation and orders

Quotation and order terms

• Formal acceptance required — All orders require formal quotation acceptance or written confirmation.
• Lead times are estimates — Lead times are estimates and may vary based on supply chain conditions.
• Right to reject or cancel — NetBytes reserves the right to reject or cancel orders prior to shipment.
• Payment terms — Payment terms apply as stated in quotations or agreements.

Warranty

Warranty policy

All NetBytes hardware includes warranty coverage as outlined in the applicable Warranty and Repairs policy. Duration and scope may vary by model, environment or commercial agreement.

Warranty does not cover physical damage, misuse, electrical surge, corrosion or environmental damage; use of unsupported or third-party modifications without approval; or software, configuration errors, cyberattacks or data loss.

Any replacements or repairs outside warranty coverage may be chargeable.

Returns

Returns and DOA policy

• Returns are only accepted if approved under DOA or contractual terms
• Customised or project-specific hardware is strictly non-returnable
• DOA claims must be reported within the applicable window from delivery or installation date

Software

Software licensing and indemnity

NetBytes supplies hardware platforms that may support multiple operating systems, applications or third-party integrations. Unless explicitly included in a written commercial agreement, Spectra does not supply, license or authorise software installation except where clearly specified.

The customer is solely responsible for ensuring all installed software is properly licensed, legally acquired and compliant with OEM terms, copyright laws and regional regulations. NetBytes does not assume liability for mislicensed, free, evaluation, community or pirated software installed by the customer or third parties.

Software installation and compliance remain the customer's responsibility unless a written Software Licensing Agreement exists.

• Indemnity: the customer indemnifies NetBytes, its employees, subsidiaries, channel partners and affiliates
• Against claims arising from use of unlicensed or illegal software installed by the customer or its agents
• Against export control, compliance, encryption or regulatory violations related to software usage
• Against intellectual property or copyright violations due to software installation or configuration

• is what is supplied unless agreed
• responsible for licensing
• software licensing agreement otherwise
• extends to partners and affiliates

Privacy and liability

Privacy, and the limits of liability

• Information collected — Spectra collects limited personal or business information for quotation, support and commercial communication. The Privacy Policy sets out the detail.
• Not sold or shared — Information is not sold or shared with third parties except for support, compliance or logistics fulfilment.
• Indirect damages excluded — NetBytes is not liable for indirect, consequential or incidental damages, loss of profit, business interruption or data loss.
• Maximum liability — Liability shall not exceed the invoiced value of the affected hardware, or as stated in a formal contract.

Compliance, updates and jurisdiction

Compliance declaration and governing law

Spectra supplies the compliance documentation that government, defence, PSU, healthcare, industrial and regulated environments require. Any compliance statements issued are valid only when provided in writing and specific to the project.

NetBytes may update these terms at any time without notice. The latest version on this website applies.

Questions or clarifications on these terms can be sent to legal@spectraindia.com. These terms are governed by the applicable laws of India. Any disputes arising shall fall under the jurisdiction of courts located in New Delhi, India, unless otherwise contractually agreed.

Downtime and third parties

What is outside our control

• systems and integrations
• errors and unsupported use
• power, cooling, site conditions
• the ceiling on liability